How would you describe Lake Naivasha Sopa Resort?
Picture a slice of paradise where giraffes, zebras and waterbucks graze freely, surrounded by nature and serenity. Our resort stands as a warm haven located along the shores of Lake Naivasha. Here, guests can enjoy the beauty of flower farms near our resort, where they can create their own bouquet of flowers, view the tranquil waters of Lake Naivasha from their balconies, or dine under the stars with hippos as their companions. Lake Naivasha Sopa Resort is a sanctuary for a diverse array of bird and plant species, offering a variety of activities to experience.
What initiatives or strategies are in place to enhance the overall guest experience at the resort?
At Lake Naivasha Sopa Resort, we are pioneers of innovation, constantly pushing boundaries to redefine excellence. From the "Best of Vasha" experience to Aqua Gastronomy, Date Nights and nature adventures, we strive to captivate our guests' imaginations and create unforgettable memories.
The ‘Best of Vasha’ package features a boat tour, Crater Lake tour, flower farm experience, winery tour, food and wine pairing dinner to cap off an unforgettable day in Naivasha.
The ‘Aqua Gastronomy’ package includes a boat tour, Crescent Island tour, sports fishing, fish and wine pairing dinner, and night hippo viewing in a warm setting with a bonfire.
‘Date Nights’ package includes a boat tour, Crater Lake tour, a visit to the flower farm, horse riding, and a romantic dinner under the stars, where the couple is lavishly spoiled with delicious cocktails before being taken on a romantic 4-course dinner journey.
One more addition to these exciting activities is the ‘Nature Adventure Odyssey’ package, which includes a boat tour, nature walk, bike riding, and archery. Our guests get to experience the thrill of hitting targets with precision, with the guidance of our expert instructors.
What measures are taken to ensure that staff members are adequately trained and motivated to provide exceptional service?
We have introduced comprehensive training programs to empower our staff to connect with guests on a personal level and deliver exceptional service at every touchpoint. These trainings are designed to impact employees at all levels, from pre-entry to management.
How does the resort collect feedback from guests, and how is this feedback used to drive continuous improvement?
We gather valuable insights through Trust You surveys, QR codes, and comment cards, fostering a culture of feedback. Our Duty Managers actively engage with guests to ensure their voices are heard, driving continuous improvement initiatives.